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Enforcement authorities contact list |
Enforcement authorities contact list |
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.: Australia
WHO TO CONTACT?
Attn: Mr. Anthony Wing
Attn: Mr. Andrew Maurer
The ACCC promotes competition and fair trade in the market place to benefit consumers, business and the community. Its primary responsibility is to ensure that individuals and businesses comply with the Commonwealth competition, fair trading and consumer protection laws (source).
The Australian Communications and Media Authority (ACMA) is responsible for the regulation of broadcasting, radiocommunications, telecommunications and online content. Amongst other things it aims to protect consumers and other users whilst fostering an environment in which electronic media respect community standards and respond to audience and user needs (source).
The Australian High Tech Crime Centre (AHTCC), hosted in Canberra by the Australian Federal Police (AFP) aims to provide a coordinated approach to combating high tech crime in Australia. Crimes can include computer intrusions, unauthorised modification of data and the creation or distribution of malicious software (viruses or Trojans). It should be noted that a crime is not necessarily considered ’high tech’ because technology has been used, for example frauds that are conducted online are not always regarded as ’high tech’ (source).
The Australian Securities & Investments Commission enforces and regulates company and financial services laws to protect consumers, investors and creditors. It provides general information about spam via its consumer website, FIDO (source). .: Austria
WHO TO CONTACT?
Attn: Christian Singer LIST OF ENFORCEMENT AGENCIES
Primarily the office for Vienna, Lower Austria and Burgenland. .: Belgium
WHO TO CONTACT?
Direction générale du Contrôle et de la Médiation For enquiries concerning unsolicited commercial e-mail.
139 Rue Haute 1000 Bruxelles For enquiries concerning e-mails violating privacy.
Direction générale de la Régulation et de l’Organisation du Marché For enquiries egarding spam policy.
Consumer protection agency that takes both a preventive and repressive approach towards preserving honest business practices. As an internet and e-commerce watchdog, the agency uses "passive" surveillance, though users may also report violations directly (source). Information regarding the organisation’s specific Internet policy can be found here:
Belgium’s data protection authority. According to the Loi du 8 décembre 1992, database users must register here.
A branch of the Belgian national police force.
Public criminal prosecutors. .: Canada
WHO TO CONTACT?
Attn: Richard Simpson, Director General or Mr. Serge PRESSEAU,
The Competition Bureau is an independent consumer protection and law enforcement agency responsible for the administration and enforcement of the Competition Act, amongst others (source).
The Privacy Commissioner of Canada, Jennifer Stoddart, is an Agent of Parliament who reports directly to the House of Commons and the Senate. She is an advocate for the privacy rights of Canadians (Source). Page about internet privacy, with references to spam:
.: China
WHO TO CONTACT: Ministry of Information Industry(MII). MII accredited Internet Society of China (ISC) to establish the Spam Reporting Center. CONTACTS: To report spam: Spam Reporting Centre - (english) Email: abuse(at)anti-spam.cn Postal address: No13 , West Chang’an Street, Beijing, China. Postcode:100804 Phone: +86-10-12321 Mr HU Anting Fax: +86-10-66418007 .: Czech Republic
WHO TO CONTACT?
Pplk. Sochora 27 For enquiries regarding cross-border enforcement and spam policy.
An independent agency which supervises the observance of legally mandated responsibilities in the processing of personal data, and when necessary deals with notifications and grievances from citizens concerning infringements of the law. .: Denmark
WHO TO CONTACT?
Amagerfaelledvej 56 For enquiries regarding cross-border enforcement.
Attn: Sune Rahn For enquiries regarding spam policy.
This national consumer agency was created in 1988 and aims to provide a high level of consumer protection and legal rights by means of mediation and the exercise of influence (source). .: Finland
WHO TO CONTACT?
PL 313 For enquiries regarding spam policy and cross-border enforcement.
Eteläesplanadi 16-18 For enquiries regarding spam policy. LIST OF ENFORCEMENT AGENCIES
Agency dealing with direct marketing regulations.
Agency in charge of supervising telecom message filtering.
Agency in charge of the repression of illegal marketing. .: France
WHO TO CONTACT?
21 rue Saint-Guillaume For cross-border enforcement.
Bureau C1 Also for cross-border enforcement.
69 rue de Varenne Att: M. Eric Walter or Att: Ms Constance Bommelaer For enquiries regarding spam policy.
The “National Commission for Computing and Freedom” is an independent administrative authority. Created in the 1970s following public concern about the computerization of government databases, it is France’s official data protection agency (source).
The “Authority for Competition, Consumption and Fraud Repression” is France’s official consumer protection agency. .: Germany
WHO TO CONTACT?
Arenzhofstraße 10 For enquiries regarding cross-border enforcement. ECO is the most active private association entitled to act under Art. 8. Complaints may be sent to hotline at eco.de.
Referat VI B 2 - Medienrecht For enquiries regarding spam policy.
No public agency is responsible for the enforcement of Article 7 of the Unfair Competition Law (Art. 8 par. 3 of UWG specifies the parties that can bring suit under the law). Here are some of the private organisations entitled to prosecute spammers:
Founded in 1995, this organisation’s aim is to enhance the commercial use of the internet, thereby strengthening Germany’s position both in the global internet economy and as a business location in general (source).
The goal of this NGO is to defend consumer rights with regards to legislation, the private sector and civil society (source)
.: Greece
WHO TO CONTACT?
Kifisias Av. 1-3
E-mail: info at efpolis.gr
The mission of the Hellenic Data Protection Authority is to supervise the implementation of Act 2472/97 and the totality of regulations pertaining to the protection of the individual with respect to the processing of personal data (source).
Supervises and regulates actions concerning the telecommunications and the postal services market.
The Ministry of Public Order is in charge of the Hellenic police, fire brigade and national intelligence service. .: Hungary
WHO TO CONTACT?
1077 Budapest
1088 Budapest,
H-1055 Budapest For enquiries regarding cross-border enforcement or spam policy.
NCAH helps the development of the communications markets, stimulating competition and supervising the operation of the markets in order to make sure that everybody in Hungary has quick and easy access to the most up-to-date communications services at affordable prices (source).
Activities of the GICP are determined primarily by the 1997 act on Consumer Protection and concern the defence of consumer rights. .: Ireland
WHO TO CONTACT?
Attn: Nelius Lynch For enquiries regarding cross-border enforcement.
Attn: Philip McMahon For enquiries regarding spam policy.
The Data Protection Commissioner is responsible for upholding the rights of individuals as set out in Irish data protection law, and enforcing the obligations upon data controllers (source). .: Italy
WHO TO CONTACT?
Piazza di Monte Citorio, 121 For enquiries regarding cross-border enforcement and spam policy.
Italy’s data protection authority.
Agcom is first and foremost a "guarantor" with two main tasks: to ensure equitable conditions for fair market competition and to protect fundamental rights of all citizens (source).
Italy’s independent consumer protection authority. .: Japan
WHO TO CONTACT?
Telecommunications Bureau
Consumer Affairs Policy Division For enquiries regarding spam policy and cross-border enforcement.
The Ministry of Internal Affairs and Communications (MIC) is in charge of creating the fundamental national systems of Japan. These systems include the national administrative organizations, the public service personnel system, local tax/finance, the election system, fire/disaster prevention, information and communications, postal services, and statistical systems (source).
This government structure, formerly known as MITI (Ministry of International Trade and Industry), was renamed METI in 2001 (source).
The role of the JFTC is to monitor and enforce Japan’s competition legislation, known as the Antimonopoly Law (source). .: Korea
WHO TO CONTACT?
Spam Response Team For enquiries regarding spam policy and cross-border enforcement.
The Korea Information Security Agency was established by the Information Facilitation Act No. 14 in April, 1996. It aims to establish a safe and reliable information society through the development and support of security-related information technology, as well as in-depth policy research on enhancing information security (source).
The KFTC is responsible for enacting and enforcing competition laws as well as protecting consumers from market economy, thereby ultimately aiming to enhance transparency in business activities and boosting competition in the market environment. It is a ministerial-level central administrative organization under the authority of the Prime Minister and also functions as a quasi-judiciary body. It performs its roles and duties independently without any intervention from an outside organization (source).
The KCBP is a governmental consumer protection organization established in July 1987 under the Consumer protection act.
The role of public prosecutors under the criminal justice system of Korea may be categorized into three fields: investigation, prosecution and other crime-proving activities, and execution of the sentence (source). .: Luxembourg
WHO TO CONTACT? No contact points will be available until pending legislation is enacted.
The CNPD is an independent authority created to monitor data handling practices and check their legality as defined in the 2 August 2002 law on personal data usage (source). .: Malaysia
WHO TO CONTACT?
Shamsul Jafni Shafie
The Malaysian Communications and Multimedia Commission is the regulator for the converging communications and multimedia industry. Its duties comprise of economic regulation, technical regulation, consumer protection and social regulation (source). .: Mexico
WHO TO CONTACT?
Att: Patricia Ruiz Velasco For enquiries regarding cross-border enforcement. Att: Ms. Patricia Ruiz Velasco For enquiries regarding spam policy.
Att: Ms. Claudia Fonseca For enquiries regarding spam policy.
Mexico’s consumer protection agency.
Mexico’s telecommunications authority. .: Netherlands
WHO TO CONTACT?
Attn: Danyel Molenaar and Frank Buijs For enquiries regarding cross-border enforcement.
Attn: Martin Westerhof and Ilse Landa For enquiries regarding spam policy.
OPTA is an independent regulator in the areas of post and electronic communications. It promotes competition on these markets, thus defending consumer interests. It also operates a website called Spamklacht, which deals specially with complaints regarding unsolicited e-mail.
Holland’s tax/fraud enforcement agency.
Supervises the fair and lawful use and security of personal data for consumers. .: New Zealand
WHO TO CONTACT?
Att: Phillip Toye For enquiries regarding spam policy only. There will be no contact point for enquiries regarding cross-border enforcement until pending legislation is enacted.
The New Zealand police has a specific unit dedicated to combating e-crime.
The office of the Privacy Commissioner is an independent Crown entity. Marie Shroff was appointed to the position of Privacy Commissioner in September 2003 (source).
The Department is New Zealand’s oldest, tracing its origins back to the first Colonial Secretary’s Office established in 1840. It is known as ’the Mother of all Departments’, because of its involvement in nurturing a wide range of government organisations (source). .: Norway
WHO TO CONTACT?
P.O. Box 4597 For enquiries regarding cross-border enforcement.
P.O. Box 8010 Dep For enquiries regarding spam policy.
Norway’s consumer protection agency is in charge of enforcing the Marketing Control Act (with regards to unsolicited commercial communication to consumers). Its powers are administrative; it may request for information and injunctions, ask police for assistance or refer cases to the public prosecutor. International cooperation is possible, as long as the information in question is not confidential according to the Act relating to Publicity in the Public Administration.
Has powers of criminal enforcement with regards to the Marketing Control Act: unsolicited commercial communication to other natural persons than consumers; fraud, computer crime etc. International cooperation is possible, as long as the information in question is not confidential according to the Act relating to Publicity in the Public Administration.
Økokrim is the Norwegian national authority for the investigation and prosecution of economic and environmental crime.
Norway’s authority in charge of the enforcement of the Personal Data Act of 2000. .: Poland
WHO TO CONTACT? Office for Competition and Consumer Protection Pl. Powstańców Warszawy 1 For enquiries regarding spam policy and cross-border enforcement.
The Office of Competition and Consumer Protection was established in 1990 to counteract anti-competitive agreements and the abuse of dominant market positions. The Act of 15 December 2000 on competition and consumer protection (enforced as of April 2001) defined the principles of functioning of the entire system of competition and consumer protection, in which the President of the OCCP takes the central position (source).
The purpose of this government authority is to promote and enforce the laws outlined in the Act of August 29, 1997 on the Protection of Personal Data. Mrs Ewa Kulesza, Ph.D., was the first Inspector General for the Protection of Personal Data and entered her second four-year term in 2002. .: Portugal
WHO TO CONTACT?
Attn: Filipe Prista Lucas For enquiries regarding cross-border enforcement.
Rua de Sao Bento 148 For enquiries regarding cross-border enforcement.
ANACOM is the regulator, supervisor and representative of the communications sector in Portugal.
The CNPD is an independent body, with powers of authority throughout Portuguese national territory. It is endowed with the power to supervise and monitor compliance with the laws and regulations in the area of personal data protection (source)
.: Slovak Republic
WHO TO CONTACT? No designated authorities for enquiries regarding cross-border enforcement or spam policy.
Also known as Teleoff, this is the Slovak Republic’s official telecommunications authority.
The Slovak Republic’s official consumer protection authority. .: Spain
WHO TO CONTACT?
Attn: Román Villarta Gómez For enquiries regarding cross-border enforcement.
Attn: Antonio Alcolea Muñoz For enquiries regarding spam policy.
The AEPD’s goal is to watch over Spanish laws concerning data protection and to control their application. This especially concerns issues related to information rights such as access, rectification, opposition and deletion (source). .: Sweden
WHO TO CONTACT?
Rosenlundsgatan 9 For enquiries regarding cross-border enforcement.
Attn: Marie-Jeanette Axélius For enquiries regarding spam policy.
Sweden’s official consumer protection authority. It actively collaborates with econsumer.gov, a website which handles cross-border e-commerce complaints (source).
This public authority aims to protect the individual’s privacy in the information society without unnecessarily preventing or complicating the use of new technology. It also helps with enforcing the Swedish Personal Data Act 1998 (source).
.: Switzerland
WHO TO CONTACT?
Fair Trade Practices For enquiries regarding cross-border enforcement.
Zukunftstrasse 44 For enquiries regarding spam policy
The commissioner is required to supervise federal bodies and advise private bodies in matters relating to data protection.
The SECO is Switzerland’s competence centre for all core issues relating to economic policy. Seco’s aim is to create the basic regulatory and economic policy conditions to enable business to flourish for the benefit of all (source). .: Turkey
WHO TO CONTACT? No authorities have been yet designated to deal with enquiries regarding cross-border enforcement or spam policy.
Turkey’s official telecoms regulator. .: United Kingdom
WHO TO CONTACT?
For inquiries regarding spam policy: Attn: Jean-Jacques Sahel
For inquiries regarding cross-border enforcement: Attn: Mike Haley
The Information Commissioners Office is a UK independent supervisory authority reporting directly to the UK Parliament. It oversees and enforces compliance with both the Data Protection Act 1998 and Freedom of Information Act 2000 (source).
The Office of Fair Trading is the UK’s consumer protection authority. Its website provides information for consumers designed to promote and defend their interests. It also hosts a page specifically about spam. .: United States
WHO TO CONTACT?
Attn: Hugh Stevenson Or: Yeal Weiman
950 Pennsylvania Avenue, NW For enquiries regarding cross-border enforcement and spam policy.
The FTC is the official consumer protection agency of the United States. It is an independent agency which reports directly to congress on its actions. Tasks regarding the Internet include taking action against irresponsible e-commerce and marketing practices (source).
The DOJ is the government body responsible for enforcing the laws of the United States. As such, individuals and companies may refer to it in cases of Internet fraud or violations of the CAN-SPAM Act.
The Federal Communications Commission (FCC) is an independent United States government agency, directly responsible to Congress. It is in charge of regulating national and international communications by radio, television, wire, satellite and cable. As such, when it comes to matters related to spam and the CAN-SPAM Act, its scope mainly covers unsolicited messages on mobile devices (source). 
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